FAQS

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FAQs: General Information

Why do I see different prices for the same product?

You could see different prices for the same product, as it could be listed by many Sellers.

Is installation offered for all products?

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Is it necessary to have an account to shop on IndianBronx?

Yes, it’s necessary to log into your IndianBronx account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

What does 'Preorder' or 'Forthcoming' mean?

Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.

Do sellers on IndianBronx ship internationally?

Currently, sellers on IndianBronx only ship within India.

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Flipkart.

What does 'Permanently Discontinued' or 'Out of Print' mean?

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

How are items packaged?

Products sold by Sellers with IndianBronx Assured badge are shipped in packages with waterproof plastic wrap.

Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are there any hidden charges (Octroi or Sales Tax) when I shop on IndianBronx?

There are NO hidden charges when you shop on IndianBronx. The price you see on the product page is final and it’s exactly what you pay.

Note: There can be additional delivery charges based on the seller’s policy.

Why do I see a 'delivery charge'?

It usually costs our sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.

Why does the estimated delivery time vary for each seller?

Delivery times that are shown vary as they depend on product availability, geographic location of the seller, your delivery location and the courier partner’s time to deliver to your location. You can check this time for your location just by entering your pincode on the product page.

What is IndianBronx credit card EMI payment option?

With IndianBronx credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:
HDFC
Citi
ICICI
Kotak
Axis
Induslnd
SBI
Standard Chartered
HSBC

I had opted to save my card at the time of payment but my card was not saved. Why?

If you opt to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to the card being invalid. If the payment is successful and the card is not saved, please visit your My Account section to save your card.

I typed an incorrect card number by mistake when adding my card. How do I correct it?

If you type an incorrect card number, name or card expiry date, you can delete the card by clicking on ‘Remove this card’. You can then add the card again with the correct details.

Is it safe to save my cards on IndianBronx?

At IndianBronx, we use the highest possible security (256-bit encryption) to protect your card details. We process all credit card and debit card payments through secure and trusted payment gateways which are managed by leading banks.

Also, banks now use the 3D Secure password service for online transactions that provides an extra layer of security through identity verification.

What card information does IndianBronx store?

We only store the card number, cardholder’s name and the card’s expiry date. We do not store the card’s CVV number or 3D Secure password.

What cards can I save on IndianBronx?

You can save any credit or debit VISA, MasterCard, Maestro or American Express card issued by a bank in India.

What is the 'Save Card' feature?

The ‘Save Card’ option lets you save your credit/debit cards on your IndianBronx account. This helps you complete your transactions in a quick and easy way.

How does IndianBronx prevent card fraud?

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

Can I delete my saved cards?

Yes, you can delete your saved cards anytime. This can be done in two ways:

At the time of paying with a credit or debit card, you can see your saved card(s) & delete a saved card by clicking on ‘Remove this card’.
You can also delete your saved card(s) through the My Account section. Go to ‘My Account › Payments › My Saved Cards’ and you will be able to see your saved card(s). You can then click on ‘Remove this card’.

How do I pay using IndianBronx's credit card EMI option?

When you’re prompted to choose a payment method for your order, select EMI and then choose the bank and the plan you would prefer. Enter your credit card and follow the prompts. Once the payment is authorised, your order will be processed and shipped.

You’ll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles.
Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.

How is my EMI debited?

If you have paid for your order using the EMI payment mode, the full amount will be charged to your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card’s billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.

I have a query about the EMI charge. What should I do?

You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.

Which Credit cards are eligible for EMI?

EMI is available for Credit cards from the following banks:

ICICI
Citi
SBI
HDFC
Kotak
Standard Chartered
HSBC
Axis
IndusInd
Please check the specific product page for more details as this list is updated frequently.

Can I pay with any Credit card?

You can choose to pay on IndianBronx with any Visa, MasterCard or American Express credit card issued in India.

Can I use a saved card to make an EMI payment?

Yes, if your saved credit card is eligible for your bank’s EMI program.

Can I use the Cash on Delivery payment option for every product I buy on Flipkart?

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.

Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ?49,999 using this.

Can I combine the balance on my Gift Cards or PhonePe Wallet with Cash on Delivery to pay for an order?

CoD payments cannot be combined with other payments modes.

How can I get the 3D Secure password for my Credit/Debit Card?

You can get a 3D Secure password by registering your Credit/Debit Card on your bank’s website.

How can I pay with a saved Credit/Debit Card?

Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the ‘Pay’ button. You’ll also have to enter the card’s 3D Secure password to complete the transaction.

How do I pay for my Cash-on-Delivery order if I choose to pick up the product from the pick-up store?

You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

If I have a saved card on Flipkart, will I be able to use a new card for my next payment?

Yes. Even if you’ve saved your card details on IndianBronx, you always have the option to use any other credit/debit card to pay.

How does the 3D Secure password add security to my online transactions?

The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.

What is the amount I can shop for with Cash on Delivery payment option?

You can shop up to Rs. 49,999 using Cash on Delivery (CoD) option.

What is a 3D Secure password?

A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your IndianBronx account.

How quickly can I get my order delivered?

Orders will be delivered by the date you see on the product page for your location.

My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?

The courier service will contact you for delivery of your order. Please check your SMS for more details.

Why can't I track my order even though it has been shipped?

Courier services usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.

What should I do if I don't get the invoice for my order?

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.

You can also visit My Account › My Orders page to get invoices for your orders.

How do I get invoices for my previous orders without having to check my e-mails?

You can easily send invoices to your email ID from your IndianBronx account. To do so, visit My Account › Orders, choose the order for which you’d like the invoice for and click on the ‘E-mail Invoice’ option.

I have a complaint about the courier executive who came to deliver my order.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

What should I do if a service centre denied my request to repair the product?

Please contact our Customer Support with the service centre details so that we can look into this.

How is a 'business day' different from a regular day?

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

– The seller offering the product
– Product’s availability with the seller
– The destination to which you want the order shipped to and location of the seller

You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your IndianBronx account on our website, or mobile site.

I've still not received the refund in my bank account.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.

In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

What are the modes of refund available after cancellation?

The different refund modes available are:

1. PhonePe Wallet – available for orders with select sellers. You will get this option for eligible orders during cancellation

2. Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order

3. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

I ordered a wrong item. Can I return it?

The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer the respective seller’s Returns policy on the product page.

What should I do if I find the package open or tampered on delivery?

You can request for the item to be replaced by visiting ‘My Orders’. Use the ‘Return’ option & fill out the details of the issue so that we can help you.

Can I change the address for the pick-up the of item(s) in my order?

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

Why have I been asked to ship the item?

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.

The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

What is the pickup process?

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.

In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

How will I get my refund for returning an item I paid for with Cash on Delivery?

For your Cash on Delivery order, you can choose the below refund modes in case you return the item:
1. PhonePe Wallet
2. NEFT – Update your bank account details when you choose this option

How can I know the status of my refund?

How can I know the status of my refund?

You can visit ‘My Orders’ to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your Flipkart account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Flipkart account.

I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled ‘Cancel’ button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller.

What is the Buyer Protection policy?

The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at [email protected] for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.

What should I do if I have an issue with my product after the return period?

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

How can I return or exchange an item?

To return/exchange your order, follow these simple steps:

1. Go to My Orders

2. Choose the item you wish to return or exchange

3. Fill in the details

4. Choose Request Return.

When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as innerwear. lingerie etc.
5. When items are tampered with or have missing serial numbers

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

Can I reactivate my inactive Flipkart account?

Yes. To reactivate your Flipkart account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.

I'm getting the error message that says, 'You've exceeded the maximum number of attempts to enter correct verification code'. How can I log in to my Flipkart account now?

If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.

Why is one of my Flipkart accounts now inactive?

Your account will be inactive if the updated email ID or mobile number of one account is the same as the other. The order history of the account you updated the details with will be merged with the older account.

I created an account using my mobile number. I also have an account with an email address. Can I merge these accounts?

Yes, you can merge both your accounts.

Can I add multiple email addresses and mobile numbers to log into my account?

To make sure that your account is always secure, multiple email addresses or mobile numbers cannot be added. For an account, only one mobile number & email ID can be used to log in.

What happens if my accounts are merged?

The order histories of both the accounts will be merged. Now, you can login to your account using either your mobile number or email ID.

The password to access the order history will be of the account with which you had logged in while updating your details.

How do I report a listing infringement?

If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to [email protected],

Identification or description of the copyrighted work/ trademark that has been infringed.
Clear identification or description of where the material that you claim is infringing is located on www.flipkart.com with adequate particulars.
Product ID / website links of infringing products (in case of copyright infringement). Flipkart is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.
Your address, telephone number, and email address.
A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.
A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf Brand Name (in case of Trademark infringement)
Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at Flipkart. If you have found an issue on Flipkart, you can report it to [email protected] with the below details:

1. Steps to reproduce the bug/issue

2. Your web browser/mobile browser’s name and version

3. Screenshot/screencast (if any).

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